Support
Need a hand with a booking, lab access, or a payment? We’re here to help. Most enquiries are answered within 24 hours.
Email support
Best for booking, access, and refund questions.
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Custom topologies, enterprise licensing, or general enquiries.
Open the contact form →Common questions
Bookings & scheduling
Browse live availability and reserve a session from the Availability page. Your slot is confirmed once payment completes, and you'll receive a confirmation email with the details.
Lab access
Access opens automatically a few minutes before your session and is granted to the email address you booked with, so make sure it's correct. Use that same email when prompted to sign in to the lab.
Payments & refunds
Payments are handled securely by Stripe. To cancel a confirmed booking before it starts, email us and we'll issue a full refund to your original payment method, which can take a few business days to appear.
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